Our Company Mission
New Horizon Tours and Services was founded with the ultimate goal of Enriching Lives through connecting people and facilitating vacation & services. The company strives to create unique and socially responsible Guided, Self-drive & privately guided tour experiences, providing services beyond our guests’ aspirations.
Our Company Vision
To become the leading Tour Operator in the East African region reputed for reliability amongst customers and partners.
Our Quality Assurance Policy
The guests are an extension of our own families and we leave no stone unturned in ensuring their comfort, safety and happiness
Excellence; we always strive for customer satisfaction with strong commitment to improve and to inspire
Responsibility, we commit to fulfill the needs of the persons, the interested parties and the environment through our work, maximizing the company’s resources
Loyalty, we are reliable and trustworthy in all our relationships
Respect, we encourage harmony and warmth between persons, considering human diversity
Readiness, we are prompt, proactive, careful and impassionate in complying with our tasks

Why going on Safari with New Horizon Tours and Services?

Our Guides
Our guides are the story when it comes to travelling with us. You’ll be guided by personable, friendly, active, empathetic people, who love showing off the great Rwanda outdoors, but more than just that, they love watching other people experience it. Our guides will make sure every aspect of your trip is safe, enjoyable, and full of lasting memories. We’re often asked the question ‘Why should I travel with New Horizon Tours and Services, rather than go independently and plan it myself?’ and our incredible guides are the first, and biggest reason! We assist you in preparing your trip, activities to do, where to go considering your aspiration and make it more memorable to you.
There's no hidden expenses
Another reason to travel with us, as opposed to planning and taking your own trip, is cost. We believe our trips represent good value, and once you’ve considered all of the expenses involved in running all-inclusive trips, we think you will too. We assist you in planning your trip according to the budget of your choice and you know well in advance what the tour will cost and items involved.
Never worry about what, when, or where to eat!
Food is such an important part of any vacation and getting the right fuel on an active holiday is crucial. When you travel with us your guides will assist in selecting varieties of food of your choice. But what’s great about it, wherever we’re eating, is that there’s no worries for you at all.
You’re in safe hands
Safety is always a priority when you’re exploring in the wilderness, and we have an impeccable record. Our guides are trained extensively, plus there’s always a support team available here at our offices. Whatever you need, we can sort out.
We never miss out on the best accommodation
Accommodation in Rwanda can be very hard to come by once the busy seasons really take off. By travelling with us you know that we’ve booked space for all of our trips in advance, so there’s never the disappointment of not being able to stay at that perfect place!